K KapczynskiIt’s all about EffortI am a people pleaser, but even I reach my limit sometimes.7 min read·Mar 27, 2024----
K KapczynskiMy Experience With disability.I met one of my closest and dearest friends in our Museum Studies graduate program in 2009. Her name is Beth. We bonded over our shared…8 min read·Jul 11, 2023--2--2
K KapczynskiQuick thinking creativity: The key to good customer service.What you might think would be the easiest interview question, is often the one people struggle with. The first question we typically ask is…6 min read·Jun 27, 2023----
K KapczynskiPutting the Golden Rule back into Customer ServiceOn a recent trip I had a free day to be a tourist in Washington, DC, a city that I love and once resided in for more than 7 years…10 min read·May 8, 2023----
K Kapczynski“Not a problem”: Making refund policies friendly againThis summer I went on a trip of a lifetime with my Mom to Paris. In true representations of ourselves, I planned out every detail from…9 min read·Mar 20, 2023----
K KapczynskiLet’s talk living wage.Starting January 1, 2022- twenty one states will be increasing their minimum wage. This is great news!4 min read·Dec 31, 2021----
K KapczynskiThe whole world is short staffed. Be kind to those that showed up.I saw this image on a 3rd+ connection path on LinkedIn. I don’t know the person, they don’t know me, but regardless, I felt seen.2 min read·Aug 24, 2021--1--1
K KapczynskiPrepare your staff for their future careers.In the last few months we (collectively, I think it’s probably not an exaggeration to say all industries all over the planet) have seen…6 min read·Aug 19, 2021----
K KapczynskiWhy I stopped writing.In February 2020 I got the exciting news that I was accepted into the Museum Leadership Institute at Claremont Graduate University. I was…7 min read·Mar 20, 2021----
K KapczynskiCOVID-19 killed our staff morale: How we revived it.In May 2020, after just about 6 weeks of our museum being closed to the public due to the Coronavirus, we reopened back up, naively…9 min read·Dec 11, 2020----