My Experience With disability.I met one of my closest and dearest friends in our Museum Studies graduate program in 2009. Her name is Beth. We bonded over our shared…Jul 11, 20231Jul 11, 20231
Quick thinking creativity: The key to good customer service.What you might think would be the easiest interview question, is often the one people struggle with. The first question we typically ask is…Jun 27, 2023Jun 27, 2023
Putting the Golden Rule back into Customer ServiceOn a recent trip I had a free day to be a tourist in Washington, DC, a city that I love and once resided in for more than 7 years…May 8, 2023May 8, 2023
“Not a problem”: Making refund policies friendly againThis summer I went on a trip of a lifetime with my Mom to Paris. In true representations of ourselves, I planned out every detail from…Mar 20, 2023Mar 20, 2023
Let’s talk living wage.Starting January 1, 2022- twenty one states will be increasing their minimum wage. This is great news!Dec 31, 2021Dec 31, 2021
The whole world is short staffed. Be kind to those that showed up.I saw this image on a 3rd+ connection path on LinkedIn. I don’t know the person, they don’t know me, but regardless, I felt seen.Aug 24, 20211Aug 24, 20211
Prepare your staff for their future careers.In the last few months we (collectively, I think it’s probably not an exaggeration to say all industries all over the planet) have seen…Aug 19, 2021Aug 19, 2021
Why I stopped writing.In February 2020 I got the exciting news that I was accepted into the Museum Leadership Institute at Claremont Graduate University. I was…Mar 20, 2021Mar 20, 2021
COVID-19 killed our staff morale: How we revived it.In May 2020, after just about 6 weeks of our museum being closed to the public due to the Coronavirus, we reopened back up, naively…Dec 11, 2020Dec 11, 2020
